Cancellation and Refund

What is Funmates Refund Policy?

Funmates returns policy gives you an option to return items purchased for any reason within the specified return period of 7 days from the date of delivery of product. We only ask that you don't use the product and preserve its original condition, tags, and packaging.  

How does refund works

PICK UP: We offer a free pick up service. You will see a pickup option when you submit a return request.

During Pick Up, our delivery agent may do a quality check on the return. If the product(s) do not pass the quality check, we shall not accept the return. If you choose to return the item for reason of mismatch or receipt of a defective item, you will be refunded the full money.

The following EXCEPTIONS and RULES apply to this Policy:

  1. All items to be returned must be unused and in their original condition with all original tags and packaging intact 
  2. Net amount paid by you (excluding instant cashback/discount) to purchase the original item will be considered to calculate the difference in the amount of the original and exchanged item which will be payable by you or refundable by the website as the case may be, for an exchange. 
  3. Purchased Items cannot be exchanged against a different item.
  4. Funmates shall reserve the right to restrict the return of the items purchased on its website if a customer in any way breaches or misuse this policy, as determined in Funmates sole discretion. In case you have purchased an item that has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
  5. Funmates will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Funmates would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.

To return a product , please contact our customer care and place a request for it

How long would it take me to receive the refund of the returned product?

Payments made via Credit Cards, Debit Card, Net Banking or wallet, will be refunded in 7-10 working days from the time of order cancellation.

  • Does Funmates pick up the product I want to return from my location?
    Yes, we provide product Pick Up facility
  • Is there a specific number of days within which we can return a product bought?
    Yes, we are currently allowing returns within 2 days from the date of delivery